Insurance Booking - Post Login
Insurance
Insurance Booking - Post Login

Hong Kong

India

Malaysia

Singapore

Api's Called
Entry point for customers to apply for products
Logged-in customers can apply for insurance directly from the My Accounts page of Citibank Online/Mobile application
Display insurance options
Customers can select the type of insurance they want to purchase.
Display policy choices
Customers may review a selection of eligible policies and choose their preferred option.
Upon choosing the option, customer gets redirected to partner's website.
Customer Consent
Customers can authorize Citi to share their data with third-party providers that they trust by clicking on 'Authorize'. After successful authorization, an access token is issued to the third party.
Refer to the API callouts for information about retrieving an authorization code and access token.
One-Time Pin (OTP) validation
Consenting customers can receive an OTP from Citi on their registered mobile number and then validate it. Once validated, Citi will share the customer’s profile details with the third-party and customers will be directed to the third-party site.
View Product detail
Customers can view more details about the product in partners page.
Third party uses the customer profile information to display the details.
Customer can request for a call back
In case customer has any query and wants to discuss further, there is an option for call back.
Underwriting questionnaire
After selecting a product, customers take a questionnaire in order to proceed.
Customer declaration
Customers can review and agree to the insurer's terms and conditions of the selected insurance product.
Purchase the policy
Customers can select which Citi account they’d like to use and purchase the policy.
One-Time Pin (OTP) validation before payment
Customers receive an OTP from Citi on their registered mobile number and then validate it.
After receiving the success response from the MFA validation, the third-party calls the CustomerInsuranceBookingConfirmation API and once OTP is validated, Citi will debit the premium and book the insurance policy.
Note: This is applicable only for India.
Booking confirmation
Customers can receive an acknowledgment on booking confirmation along with the policy number.