Full Application Submission

Open & Onboard Account

Full Application Submission

An efficient and streamlined process for on-boarding new customers by creating and managing their applications and prospects to enable them to purchase a product of their interest. A move from the lengthy,paper-based and tedious process to a smooth and digitized customer on-boarding experience.Effective customer acknowledgement for reporting the status of his application.

Hong Kong

Api's Called

Onboarding

Customers can apply for Citi Credit Card

An amazing experience for the customers where they can easily apply for Citi Credit Card and also avail exciting offers from the partner at the same time.

Customers provide their personal details

The customers need to provide their personal details which includes their basic information like First name, Last name, Phone number etc. to be shared with Citibank.The drop down values are reference data fields. Example: Title is a reference data field which can take different values.Refer API callout1 to get possible values of the reference fields with their description.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated in the following step.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.Refer API callout2 to update a saved application.

 

API(s) Callout

View Api Callout 1 > View Api Callout 2 >

Customers can continue the application processing either from partner's site or Citibank site

Customers have the option to process their application either from partner's site or Citibank site. By clicking on the Save and Exit link at the bottom of the Basic Information page shown in the previous step, the customers receive an alert message from Citibank with the application reference number and a link. By clicking on this link, they exit from the partner's site and continue from Citibank online channel.

Customers continue to provide their personal details

In addition to the basic information provided by the customers in the previous step, they are also required to provide some additional information like their Email id.

If the customers agree to share their details with Citibank, they click in the provided check box and then click on continue to create a new application.Refer below API callout to create a new Application.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.

API(s) Callout

View Api Callout 1 >

Customers provide their home address details

In addition to the personal details provided so far by the customers, they also need to provide their home address details including unit, floor, block, madatory primary address and an optional secondary addresses as per their choice.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.Refer below API callout to update a saved application.

API(s) Callout

View Api Callout 1 >

Customers continue to provide their home address details

Customers provide additional details like district, state, date of birth etc. The drop down values are reference data fields.Example: district is a reference data field which can take different values.Refer API callout1 to get possible values of the reference fields with their description.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.Refer API callout2 to update a saved application.

API(s) Callout

View Api Callout 1 > View Api Callout 2 >

Customers provide their passport details

Customers declare their status of permanent residency and provide their passport number and passport expiry date.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.Refer below API callout to update a saved application.

API(s) Callout

View Api Callout 1 >

Customers provide their identification details

Customers declare their status of permanent residency and provide their identification details like HKID number. They also provide their employment status.

The drop down values are reference data fields.Example: Employment status.

Refer API callout1 to get possible values of the reference fields with their description.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.Refer API callout2 to update a saved application.

API(s) Callout

View Api Callout 1 > View Api Callout 2 >

Customers provide their monthly income details

Customers provide their monthly income details and additional monthly income details if any.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey. When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.

Refer API callout1 to update a saved application.

At this step, the customer's credit application is submitted for the background screening. Refer API Callout2 for the background screening.

API(s) Callout

View Api Callout 1 > View Api Callout 2 >

Customers provide their background and employment information

Customers provide their background information like their marital status and education level.

The drop down values are reference data fields.Example: marital status is a reference data fieldswhich can take different values.

Refer API callout1 to get possible values of the reference fields with their description.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey. When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.

Refer API callout2 to update a saved application.

API(s) Callout

View Api Callout 1 > View Api Callout 2 >

Customers provide their residential details

Customers provide their residential details like residence type, home phone number and the duration of stay.

The drop down values are reference data fields.

Example: Country code is a reference data field which can take different values.Refer API callout1 to get possible values of the reference fields with their description.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.Refer API callout2 to update a saved application.

API(s) Callout

View Api Callout 1 > View Api Callout 2 >

Customers provide their work details

Customers provide their work related details like company name, business category, nature of business and job title etc. The drop down values are reference data fields.

Example: Nature of business is a reference data field which can take different values.

Refer API callout1 to get possible values of the reference fields with their description.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.Refer API callout2 to update a saved application.

API(s) Callout

View Api Callout 1 > View Api Callout 2 >

Customers continue to provide their work details

Customers provide additional details related to their work like work phone number and office address including unit, floor and block.

The drop down values are reference data fields.

Example: Country code is a reference data field which can take different values.

Refer API callout1 to get possible values of the reference fields with their description.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.Refer API callout2 to update a saved application.

API(s) Callout

View Api Callout 1 > View Api Callout 2 >

Customers provide their office address

Customers provide one mandatory primary address and an optional address if any.

The drop down values are reference data fields. Example: District is a reference data field which can take different values.

Refer API callout1 to get possible values of the reference fields with their description.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.Refer API callout2 to update a saved application.

API(s) Callout

View Api Callout 1 > View Api Callout 2 >

Customers provide their work experience details

Customers provide their work experience details with the current employer and their overall experience in the industry.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.Refer below API callout to update a saved application.

 

API(s) Callout

View Api Callout 1 >

Senior Public Figure Declaration by the customers

If the customers or any of their family members has ever held a Senior Public Figure position, they can declare it and provide the required details.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey. When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.

Refer below API callout to update a saved application.

API(s) Callout

View Api Callout 1 >

Customers provide required details in the SPF Declaration

In SPF declaration step, the customers provide other details like the country of government, department, relationship with the customer and the poistion held.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey. When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.

Refer below API callout to update a saved application.

API(s) Callout

View Api Callout 1 >

Customers declare their relationship with Citibank Directors or Employees

Customers need to decalre their relationship with Citibank Directors or Employees if they have any along with the emplyee's name and department.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey. When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.

Refer below API callout to update a saved application.

API(s) Callout

View Api Callout 1 >

Customer's information is being processed

After providing the required details, the customers have to wait till the time their shared information is getting processed.At this step, a background process is triggered which returns the In Principal approval status of the application.

The customer's application is either approved or rejected, based on the information shared so far. In case of application approval, the credit limit and other products that can be offered to the customer is determined.
Refer below API callout for the in principle approval.

API(s) Callout

View Api Callout 1 >

Customers provide their communication preferences

Customers to provide their preferred mailing address and language for futher communication.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.Refer below API callout to update a saved application.

API(s) Callout

View Api Callout 1 >

Customers provide more information for application completion

In order to complete their application processing, the customers need to provide additional information.

By clicking on Continue, the customers can continue with their application processing from the partner's site. However, by clicking on the Save and Exit link, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application.Refer below API callout to update a saved application.

API(s) Callout

View Api Callout 1 >

Customers to upload the supporting documents and submit their application

Customers to upload their documents like identity proof, income proof and other supporting documents.

The drop down values are reference data fields. Example: Proof of Identity and Proof of Income are the reference data fields which can take different values.

Refer API callout1 to get possible values of the reference fields with their description.

The customers can either choose to upload the supporting documents and submit their application or they click on the Save and Exit link. On selecting the latter option, their application is saved and an alert is generated as illustrated above in the journey.

When the customers click on the link embedded in the alert, they are redirected to the Citibank website for the further processing of their application. Refer API callout2 to update a saved application.

They can click on Save and Exit link to save the details shared so far and exit or click on Submit to submit all the details along with the documents. API callout3 is made for uploading the documents and API callout4 is made for submitting the application.

API(s) Callout

View Api Callout 1 > View Api Callout 2 > View Api Callout 3 > View Api Callout 4 >

Application Submission Confirmation

After the application is submitted successfully,the customers receive a confirmation message from Citibank with the application reference number and a link to print the application.

Customers receive an acknowledgement message for their credit card application

After submitting the application for Citi Credit Card, the customers receive an acknowledgement from the bank.The customers can check the status of their application by clicking on the provided link along with the provision to view the Product Disclosure Sheet.