Card Lost or Stolen
Citibank ensures the protection of customers' cards and bank accounts
Customers can log in securely with their Citi user ID and password.
Refer to the below API callout for information on retrieving authorization code.
Customers validate the one-time password sent to their registered mobile number
Customers validate the one-time password sent to their registered mobile number. In the three-legged OAuth flow, one-time password validation is based on a fraud and risk recommendation, which is not mandatory.
Refer to the below API callout for information on retrieving access token.
Customers are presented with Citi’s consent page where they can review the Terms & Conditions regarding what account information will and will not be shared with the third-party application. If they agree, the customers click on ‘Authorize'.
Refresh Access Token
Revoke Access Token
After successful revocation, the tokens are marked invalid and customer needs to register again to access the APIs.
Customers select the card to be blocked or replaced
Customers can view their credit and debit cards and select the card they need to either block or replace. Refer to the below API callout for information on retrieving card details.
There is a variation in API callouts for aggregators and cobrand partners. Please refer as applicable.
Customers review their card details
Customers can review the details of their selected card such as closing balance, minimum payment due, payment due date, etc.. They click on the type of request they wish to submit, and then click on 'Proceed'.
Customers submit the request for card blocking or replacement
Customers can either request to immediately block their card or lock it temporarily and then click on 'Submit'. If they choose to block their card, a replacement card will be sent to their registered address.
Refer to the below API callout for information on reporting a lost or stolen card.
Customers get a confirmation message after submitting their card block or replace request. A new card is issued to the customer if a replacement request was raised for a damaged card.