Customer Journey Listing

Cards

Closed Loop Citi PayLite

Enhance customers' shopping experiences with Citi PayLite by providing them with new ways to pay for merchandise and services. Customers can choose to pay using Citi reward points or miles, pay in installments or a combination of both.
Onboarding

Onboarding via VKYC

Digitally onboard new customers from Partner platform by leveraging customer data to provide in-principle approval for their product of interest. It is integrated with Citi for video KYC verification. Customers stay informed about the status of their application through an effective customer communication process.
Cards

Overseas Travel Plan

Notify Citi about your international travel plan to avoid credit card transactions being declined for overseas purchases in high-risk countries.
Cards

Global Wallet

Take advantage of Citibank's Global Wallet feature to create foreign currency accounts which are linked to your Citibank Debit Mastercard instantly. Use it to shop on international websites using your Citibank Debit Mastercard, and pay zero foreign transaction or currency conversion fees.
Cards

Set Card Limits

Set your self-imposed credit card daily spend limits and domestic and international transaction limits in order to optimize your card usage and keep your finances on track.
Cards

Disputes

No matter what type of card you use, increase your odds of winning a card dispute through an efficient and seamless way to raise disputes against credit card transactions from a Partner platform.
Cards

Easy Payment Plan

Enhance customers' shopping experiences by providing them with new ways to convert an outstanding credit card or unbilled purchase amount into an easy payment plan (EPP) from Partner platform.
Onboarding

Customer Onboarding IPA

Digitally onboard new customers from Partner platform by leveraging customer data to provide in-principle approval for their product of interest. Customers stay informed about the status of their application through an effective customer communication process.
Cards

Co-brand Acquisition and Closed Loop Purchase Journey

Co-brand Acquisition and PaySmart Journey allows the customers to apply for Citi Co-brand Partner Credit Card and avail exciting offers from the partner. Once the credit card onboarding is successfully complete, the customers register their credit card and enjoy a great shopping experience along with rewards from top online retailers.
Cards

Card Lost or Stolen - Test

Customers can request to either block or block and replace their card in case of loss or theft to prevent any misuse or fraudulent activity. They can also request a card replacement if their card gets damaged.
Accounts

Online Stock Trading Backup

Invest online and have faster, reliable and secure real time trading experience with third party partners. Simplified order placement, modification and deletion process. Supported features of online stock trading include Stock purchase, Stock modification and Stock deletion.
Money Movement

Add Payee

Transferring funds to your loved ones or business partners has never been so simple. Explore the convenient way to manage your payees and digitally transfer your funds locally and overseas.
Cards

Credit Limit Increase Decrease

Enjoy greater financial freedom by increasing or decreasing your credit limit as per your convenience to suit your current requirements.
Cards

Reset ATM pin

Forgot your ATM pin or suspect it's security is being compromised? Relax! Avail Citibank's services to reset your ATM pin within seconds and forget all your hassles.
Money Movement

Bill Payment (Revised)

A hassle-free experience for the customers to pay for their utility bills using their credit cards or CASA accounts almost instantly and conveniently.
Accounts

Quick Cash

Enjoy the benefits of readily available cash from the available credit limit on your Citi credit card. Convert your unutilized credit limit to cash on either your preferred Citi account or an account from another bank.
Accounts

Online Stock Trading

Invest online for a faster, more reliable and secure real-time trading experience with third-party partners. Supported features include simplified processes for stock purchasing, stock modification and stock deletion.
Cards

Citi PaySmart

Enhance customers' shopping experience with Citi PaySmart. Customers can pay for their merchandise and services using their preferred credit card and can also earn great rewards.
Open & Onboard Account

Clone of Customer Onboarding Full Submission(PH)

Experience friction less process for the digital on boarding of the new customers,creating and managing their applications. Instantaneous communication on the status of their application.
Cards

Citi PayLite

Enhance customers' shopping experiences with Citi PayLite by providing them with new ways to pay for merchandise and services. Customers can choose to pay using Citi reward points or miles, pay in installments or a combination of both.
Cards

Supplementary Card Application

Experience the joy of sharing by applying for a supplementary credit card for your loved ones. Supplementary cardholders share the same credit limit as the primary cardholders. Help your loved ones earn discounts, rebates and rewards at over 700 merchant outlets.
Accounts

Customer Accounts Summary and Details

A convenient and user-friendly experience so that customers can retrieve their account and transaction data. Customers can view the information of all of their accounts along with the account details. They can request both, the summary of all accounts to get the basic account information and account IDs as well as additional accounts and transactions details.
Cards

Card Lost or Stolen

Customers can request to either block or block and replace their card in case of loss or theft to prevent any misuse or fraudulent activity. They can also request a card replacement if their card gets damaged.
Accounts

Account Closure

Customers can request for their account closure with a consent to pay back any outstanding amount on the account to be closed.
Onboarding

Lead Capture

Lead Capture offers a quick and simplified process for customers to purchase products of interest with minimal entry of their personal information. The customers start by providing their basic information in order to generate a new application, and they in turn receive their application's reference number from Citibank to proceed further.
Rewards

EPP

Create an amazing and unforgettable shopping experience with Citi Paylite, giving your customers new ways to pay for goods and services at checkout.
Customers

Customer Demographics

User-friendly and convenient method for customers to update their demographic details including their correspondence address, email address and phone number.
Cards

Card Activation and Deactivation

After receiving the credit or debit card, the next step for the cardholder is to activate it. Citibank provides a convenient and hassle-free process to not only activate your card instantly before usage but also to deactivate it in case of theft or loss to prevent any kind of fraudulent activity.
Open & Onboard Account

Full Application Submission

An efficient and streamlined process for on-boarding new customers by creating and managing their applications and prospects to enable them to purchase a product of their interest. A move from the lengthy,paper-based and tedious process to a smooth and digitized customer on-boarding experience.Effective customer acknowledgement for reporting the status of his application.
Open & Onboard Account

Customer Onboarding - Full Submission

An efficient and streamlined process for on-boarding new customers by creating and managing their applications and prospects to enable them purchase the products of their interest. A move from the lengthy, paper-based and tedious process to a smooth and digitized customer on-boarding experience. Effective customer acknowledgement for reporting the status of his application.
Insurance

Insurance Booking - Post Login

Customers can see available insurance options on Citibank Online/Mobile application and buy insurance that fit their needs.
Insurance

Insurance Booking - Pre Login

Customers can see available options and buy insurance that fit their needs without leaving the third-party platform.
Rewards

Points Conversion

Redeem the Reward Points earned on your Citibank credit card instantly. Experience a seamless conversion process to convert your Reward Points to partner's loyalty points or Airline Miles.
Rewards

Shop with Points

Have an amazing and unforgettable shopping experience by utilizing your Citibank Reward Points to pay for the goods and services purchased at the partner's website/store at checkout.
Rewards

Pay with Points

Redeeming your Rewards is now easier. Opt to pay for any purchases from partner's website using the Reward points accumulated on your Citibank credit card. Redemption happens after the transaction and the amount equivalent to the points is credited to your account.